Refund policy
Return & Refund Policy – Avenzo Goods
Effective Date: May 12, 2026
At Avenzo Goods, customer satisfaction is important to us.
Returns
We accept returns within 7 days of delivery, provided the item:
- Is unused and in original condition
- Includes original packaging
- Is not damaged due to misuse
Non-Returnable Items
The following items may not be eligible for return:
- Sale or clearance items
- Personalized/customized products
- Used or damaged items
Refunds
Once we receive and inspect your returned item, we will notify you regarding approval of your refund.
Approved refunds are processed to the original payment method within 5–10 business days.
Return Shipping
Customers are responsible for return shipping costs unless the item received was defective or incorrect.
Damaged or Incorrect Orders
If you receive a damaged or incorrect product, contact us within 48 hours of delivery with photos and order details.